Terms of Service

For the purposes of these Terms of Service, the following terms shall have the meanings ascribed to them below, whether used in singular or plural form:

• "Company", "we", "us", or "our" means Songyuan Dahao Network Technology Co., Ltd., registered under the laws of the People's Republic of China, with its registered business address at 松原市宁江区博学路商业综合楼2号楼102号商企四楼C0162号.
• "Services" means any and all digital products, platforms, software, applications, websites, APIs, network solutions, and related content or offerings provided by the Company, including but not limited to technology consulting, network deployment, software development, cloud-based systems, and digital marketplace services.
• "User", "you", or "your" means any individual or legal entity that accesses or uses the Services in any capacity, whether as a registered account holder, an unregistered visitor, or an authorized representative of an entity.
• "Account" means a registered user profile or subscription created by or for you through which you access and manage the Services.
• "Content" means all text, data, images, graphics, audio, video, software, documentation, trademarks, trade names, logos, and any other materials made available through the Services or submitted by Users.
• "Platform" means any website, mobile application, API interface, or other digital medium operated by the Company through which the Services are delivered.
• "Terms", "Terms of Service", or "Agreement" means this document and all annexes, schedules, and policies incorporated herein by reference, including the Privacy Policy and Acceptable Use Policy.
• "Third Party" means any individual or entity that is not the Company or a User under this Agreement.
• "Force Majeure" means any event beyond a party's reasonable control, including acts of God, war, terrorism, civil unrest, government action, pandemic, network infrastructure failure, or natural disaster.

By accessing, browsing, or using the Services in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service, as well as any additional terms, conditions, or policies referenced herein.

If you do not agree with any provision of these Terms, you must immediately cease all use of the Services and refrain from accessing any part of the Platform. Continued use of the Services following any update to these Terms constitutes your acceptance of the revised Terms.

You represent and warrant that you are at least eighteen (18) years of age or, if you are accessing the Services on behalf of a legal entity, that you have the full authority to bind that entity to these Terms. If you are under the age of 18, you may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

The Company provides a comprehensive range of technology and network services, including but not limited to:

• Design, development, and maintenance of software applications and digital platforms;
• Network architecture consulting, deployment, and managed network services;
• Cloud computing solutions, data storage, and remote infrastructure management;
• E-commerce enablement, digital marketplace operations, and online transaction processing;
• IT security assessments, penetration testing, and cybersecurity consulting;
• Data analytics, business intelligence reporting, and digital transformation advisory;
• API integration services and third-party system interoperability solutions;
• Technical support, helpdesk services, and system monitoring.

The specific scope, features, service-level commitments, pricing, and duration of any particular service engagement shall be set forth in a separate service order, statement of work, or subscription plan agreed upon between you and the Company. In the event of any conflict between such an order and these Terms, the order shall control solely with respect to the specific service described therein, and these Terms shall govern all other matters.

The Company reserves the right, at its sole discretion, to modify, suspend, or discontinue any aspect of the Services (temporarily or permanently) with or without prior notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation, except where otherwise expressly agreed in a separate written service-level agreement.

All intellectual property rights in and to the Services, the Platform, and all Content provided by the Company (excluding User Content as defined below) are and shall remain the sole and exclusive property of the Company or its licensors. This includes, without limitation:

• All software code (source code, object code, scripts, and databases), algorithms, and architectures underlying the Services;
• All visual interfaces, graphics, user interface designs, typography, icons, and audiovisual elements;
• All trademarks, service marks, trade names, logos, brand names, and trade dress used in connection with the Services, whether registered or unregistered;
• All patents, patent applications, inventions, know-how, and trade secrets developed or used in the provision of the Services;
• All documentation, user manuals, training materials, and technical specifications.

Nothing in these Terms grants you any right, title, or interest in or to any of the Company's intellectual property, except for the limited, non-exclusive, non-transferable, revocable right to access and use the Services in accordance with these Terms during the term of your subscription or permitted usage period.

You retain all intellectual property rights to any content, data, or materials that you submit, upload, post, transmit, or otherwise make available through the Services ("User Content"). By submitting User Content, you grant the Company a worldwide, royalty-free, non-exclusive license to host, store, reproduce, modify (for formatting and technical adaptation purposes only), display, and distribute your User Content solely to the extent necessary to provide, maintain, and improve the Services to you. This license terminates within a commercially reasonable period after you delete your User Content or terminate your Account, except to the extent retained in backups, archives, or aggregated anonymized form.

You represent and warrant that you own or have obtained all necessary rights, licenses, and permissions to submit your User Content and that such User Content does not infringe or misappropriate any third-party intellectual property or other proprietary rights.

As a condition of using the Services, you agree to comply with all applicable laws, regulations, and these Terms. You shall not, and shall not permit any third party to:

• Use the Services for any unlawful purpose or in violation of any local, national, or international law or regulation, including but not limited to laws governing data protection, intellectual property, export controls, and anti-spam;
• Access, tamper with, or use non-public areas of the Platform, the Company's computer systems, or the technical delivery systems of the Company's providers without authorization;
• Attempt to probe, scan, or test the vulnerability of any system or network, or breach any security or authentication measure;
• Interfere with, disrupt, or create an undue burden on the Services or the networks or systems connected to the Services, including through the transmission of viruses, worms, malware, Trojan horses, denial-of-service attacks, or any other malicious or disruptive code;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, or structure of the Services, except to the extent permitted by applicable law notwithstanding this restriction;
• Use any automated means (including bots, scrapers, crawlers, spiders, or data mining tools) to access, collect, extract, or monitor data from the Platform without the Company's prior written consent;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
• Submit, upload, or transmit any User Content that is defamatory, obscene, harassing, threatening, discriminatory, hateful, or otherwise objectionable, as determined in the Company's sole discretion;
• Violate the privacy rights, publicity rights, or other personal rights of any individual, including by collecting or storing personal data about other Users without their express consent;
• Engage in any activity that could damage, disable, overburden, or impair the Company's reputation or the operation of the Services.

You are solely responsible for all activity that occurs under your Account, including any actions taken by third parties you authorize to access your Account. You agree to notify the Company immediately of any unauthorized use of your Account or any other breach of security. The Company shall not be liable for any loss or damage arising from your failure to safeguard your login credentials.

Certain Services require you to create an Account and enter into a separate service agreement, subscription plan, or statement of work. The following provisions apply to all such Accounts and agreements:

• Account Registration. You agree to provide accurate, current, and complete information during the registration process and to update such information promptly to keep it accurate, current, and complete. The Company reserves the right to reject any registration request in its sole discretion.
• Account Security. You are responsible for maintaining the confidentiality of your Account credentials, including any passwords, API keys, or two-factor authentication tokens. Any use of the Services through your Account, whether authorized by you or not, is your responsibility.
• Fees and Payment. All fees for paid Services are due as specified in your service order or subscription plan. Unless otherwise agreed, fees are non-refundable except as expressly set forth in a separate written agreement. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower, plus all collection costs and legal fees.
• Service Levels. Any service-level commitments, uptime guarantees, or performance metrics shall be defined exclusively in a separate service-level agreement (SLA) executed by both parties. In the absence of such an SLA, the Services are provided on an "as available" basis without any uptime or performance guarantee.
• Renewals. Subscription plans will automatically renew at the end of each billing period unless you cancel at least thirty (30) days prior to the renewal date, or as otherwise specified in your service order.

The Company reserves the right to suspend or limit access to your Account and the Services if any fees are past due, if we reasonably suspect fraudulent or unauthorized activity, or if we determine that you have violated these Terms. We will make reasonable efforts to notify you prior to or contemporaneously with any such suspension.

To the maximum extent permitted by applicable law, in no event shall the Company, its affiliates, officers, directors, employees, agents, or licensors be liable for any of the following:

• Any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with the Services, even if the Company has been advised of the possibility of such damages;
• Any damages resulting from (a) your use of or inability to use the Services; (b) any unauthorized access to or alteration of your transmissions, data, or User Content; (c) any statements or conduct of any third party on or through the Services; (d) any interruption, suspension, or cessation of the Services; or (e) any bugs, viruses, Trojan horses, or other harmful code transmitted through the Services by any third party;
• Any damages arising from errors, omissions, or inaccuracies in the Content or information made available through the Services;
• Any loss or damage that you may incur as a result of the use of any third-party services, applications, or content accessed through or in connection with the Services.

To the extent that the foregoing limitation is not permitted by applicable law, the Company's total cumulative liability to you for all claims arising under or related to these Terms or the Services, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the greater of (a) the total fees paid or payable by you to the Company for the specific Service giving rise to the claim during the twelve (12) month period immediately preceding the event that gave rise to the claim, or (b) one hundred U.S. dollars (USD $100.00).

The exclusions and limitations of liability set forth in this section apply regardless of the theory of liability and even if any remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions or limitations may not apply to you to the extent prohibited by law.

The Services are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranty of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by applicable law, the Company expressly disclaims all warranties, including but not limited to:

• Any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement;
• Any warranty that the Services will meet your requirements, be uninterrupted, timely, secure, or error-free;
• Any warranty arising from course of dealing, course of performance, or usage in trade;
• Any warranty regarding the accuracy, reliability, completeness, or currency of any Content or information obtained through the Services;
• Any warranty that defects in the Services will be corrected, or that the Services are free of viruses or other harmful components.

Notwithstanding the foregoing, nothing in this section shall exclude or limit the Company's liability for (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.

You agree to defend, indemnify, and hold harmless the Company, its affiliates, subsidiaries, and their respective officers, directors, employees, agents, successors, and assigns from and against any and all claims, demands, actions, suits, proceedings, losses, liabilities, damages, costs, and expenses (including, without limitation, reasonable attorneys' fees, court costs, investigation costs, and expert witness fees) arising out of or related to:

• Your use of the Services in violation of these Terms or any applicable law or regulation;
• Your User Content, including any claim that your User Content infringes, misappropriates, or otherwise violates the intellectual property, privacy, publicity, or other rights of any third party;
• Any dispute between you and a third party (including another User) arising from your use of the Services;
• Your breach of any representation, warranty, or covenant contained in these Terms;
• Any negligent or willful misconduct by you or your employees, agents, or representatives in connection with the Services;
• Any activities conducted under your Account, whether or not authorized by you, except to the extent arising from the Company's gross negligence or willful misconduct.

The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with the Company in asserting any available defenses. You shall not settle any claim subject to indemnification under this section without the Company's prior written consent.

This indemnification obligation survives the termination of these Terms and your use of the Services.

The Services may contain links to third-party websites, applications, services, or resources that are not owned or controlled by the Company. The Company may also integrate with or make available third-party products, plug-ins, widgets, payment processors, or APIs that are provided by independent third parties.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, terms of use, practices, or availability of any third-party websites or services. You acknowledge and agree that:

• The Company does not endorse, sponsor, or guarantee any third-party content, products, services, or information accessible through links from the Services;
• The Company is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party website or service;
• Your interactions with any third party, including any transactions, communications, or data sharing, are solely between you and that third party;
• Any third-party terms, conditions, and privacy policies apply to your use of their services, and you should review those terms carefully before engaging with any third party.

If you believe that any third-party link or content available through the Services is inappropriate, infringing, or violates applicable law, please notify us at support@sydahao.shop, and we will review the matter in good faith. However, the Company is under no obligation to remove or disable access to any third-party content.

These Terms shall remain in full force and effect while you use the Services. Either party may terminate this Agreement as follows:

• Termination by You. You may terminate your Account and cease using the Services at any time by contacting us at support@sydahao.shop and following the applicable cancellation procedure. Termination by you does not relieve you of any obligation to pay fees accrued or due prior to the effective date of termination.
• Termination by the Company. The Company may terminate or suspend your Account and access to the Services immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms, violation of applicable law, non-payment of fees, or if the Company determines in its sole discretion that your conduct could harm the Company's reputation or the interests of other Users.
• Effect of Termination. Upon termination, your right to use the Services will immediately cease. The Company may, but is not obligated to, delete or disable your Account and all associated User Content within a reasonable period after termination. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 4 (Intellectual Property Rights), 7 (Limitation of Liability), 8 (Warranties), 9 (Indemnification), 12 (Governing Law), and 14 (Entire Agreement).
• Data Retrieval. Upon termination, the Company may provide you with a reasonable opportunity to retrieve your User Content for a period of thirty (30) days following the termination date, subject to payment of any applicable fees. After this period, the Company shall have no obligation to retain or provide copies of your User Content.

These Terms and any dispute, claim, controversy, or proceeding arising out of or relating to these Terms or the Services (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory) shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of laws principles.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms or any transaction hereunder. Any laws that would govern the interpretation of this Agreement based on the location of the User are expressly excluded.

Any legal suit, action, or proceeding arising out of or relating to these Terms or the Services shall be instituted exclusively in the courts of Songyuan City, Jilin Province, People's Republic of China. Each party irrevocably submits to the personal jurisdiction of such courts and waives any objection based on improper venue or forum non conveniens. Notwithstanding the foregoing, the Company may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

If any provision or part-provision of these Terms is held to be invalid, illegal, void, or unenforceable by a court or other tribunal of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent. If such modification is not possible, the provision shall be severed from these Terms.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect. The parties agree to negotiate in good faith to replace any severed provision with a valid, enforceable provision that approximates the economic and legal intent of the severed provision as closely as possible.

Any prohibition or restriction on conduct contained in these Terms shall be construed as a separate, independent limitation that does not depend on any other provision, and shall be enforceable as such. The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless expressly acknowledged in writing by an authorized representative of the Company.

These Terms of Service, together with the Privacy Policy, Acceptable Use Policy, and any service order, statement of work, or subscription agreement expressly incorporated by reference, constitute the entire and exclusive agreement between you and the Company with respect to your use of the Services and supersede all prior or contemporaneous understandings, agreements, representations, warranties, and communications, whether written or oral, relating to the subject matter hereof.

In the event of any conflict or inconsistency among the documents comprising the Agreement, the order of precedence shall be: (a) the applicable service order or statement of work; (b) these Terms of Service; (c) the Privacy Policy; and (d) any other incorporated policies, unless the service order expressly states otherwise.

Each party acknowledges that in entering into this Agreement it has not relied on any representation, warranty, assurance, or undertaking (whether negligently or innocently made) of any person other than as expressly set out in these Terms. No terms, conditions, or variations may be added, deleted, or modified except by a written instrument signed by an authorized representative of the Company.

Any purchase order, confirmation, or similar document issued by you that contains additional or conflicting terms is expressly rejected, and those additional or conflicting terms shall have no force or effect unless specifically agreed to in writing by the Company.

The Company reserves the right, at its sole discretion, to modify, update, or replace these Terms at any time. When we make material changes, we will provide notice through one or more of the following methods:

• Posting a prominent notice on the Platform or within the Services;
• Sending an email notification to the email address associated with your Account;
• Updating the "Last Revised" date at the top of these Terms.

Material changes shall become effective on the date specified in the notice, which will be at least fourteen (14) days after the notice is provided for substantive changes, and immediately for changes that (a) address new features or functionality, (b) are required by applicable law, or (c) are made for legal or regulatory compliance reasons.

Your continued use of the Services after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services and terminate your Account before the effective date of the modification.

The Company encourages you to review these Terms periodically for any updates. You can determine whether these Terms have been modified by checking the "Last Revised" date at the top of this page. It is your responsibility to stay informed of any changes.

If you have any questions, concerns, or comments about these Terms, or if you wish to request further information regarding the Services, you may contact us using the following details:

• Company Legal Name: Songyuan Dahao Network Technology Co., Ltd.
• Chinese Legal Name: 松原市达浩网络科技有限公司
• Registered Address: 松原市宁江区博学路商业综合楼2号楼102号商企四楼C0162号
• Email: support@sydahao.shop
• Phone: 15362874613

For legal notices, including notices of claimed copyright infringement or formal legal correspondence, please direct your communication to the email address above with the subject line "LEGAL NOTICE". All legal notices must be in writing and will be deemed effective upon our confirmation of receipt.

For technical support inquiries, billing questions, or general customer service requests, please contact us via email at support@sydahao.shop or by phone at 15362874613 during normal business hours (GMT+8, Monday through Friday, 9:00 AM to 6:00 PM, excluding public holidays in the People's Republic of China).

We aim to respond to all inquiries within two (2) business days of receipt. Urgent matters may be escalated through the support channel for expedited handling.